Legal information
Disclosed under section 43 of the Electronic Communications and Transactions Act, 25 of 2002.
Who you are dealing with
- Trading name
- Daybreak Digital
- Registered name
- DAYBREAK DIGITAL (PTY) LTD
- Legal status
- Private company, registered in South Africa
- Registration number
- 2026/821393/07
- Director
- Lucien du Plessis
Where we are
Paarl, Western Cape, South Africa. Our registered office address, which is also our address for service of legal documents, is on record with the Companies and Intellectual Property Commission (CIPC) and is available on request.
How to reach us
- Phone and WhatsApp
- 071 877 2427
- lucien@daybreakdigital.co.za
- Website
- daybreakdigital.co.za
Registrations
We are not registered for VAT, so our prices do not include VAT. We do not belong to any self-regulatory body or subscribe to a code of conduct.
Pricing and payment
Every price is quoted in writing and agreed before any work begins: a once-off setup fee and a monthly fee. No additional costs are added without your agreement. Meta charges for some WhatsApp messages, in US dollars, and changes its rates from time to time; we pass those charges on at cost and show them separately on the invoice.
We invoice by email, monthly in advance, and you pay by EFT. Your written quote and the invoices are your record of the agreement; keep them, or ask us for a copy at any time.
The quote states when the work starts and when it will be live.
Minimum term and leaving
There is no minimum term. The service runs month to month, and you can cancel at any time by WhatsApp message or email, with 20 business days’ notice. There is no cancellation charge. Your last invoice covers the notice period, and the service stops at the end of it.
Before it stops, you receive a full export of your leads and conversations as a spreadsheet file, and we move the assistant’s WhatsApp number to your own Meta business account if you want to keep it. Thirty days after the service stops, we delete our copy of your data.
What is yours
The assistant’s WhatsApp number, your leads and every conversation are yours. For websites, the domain is registered in your name and the words and photos are yours. The software that runs the assistant and builds the websites stays ours.
If Daybreak Digital ever stops trading, you get the same export and number transfer as when you cancel, and your domain is already in your name, so nothing you rely on is lost with us.
Cooling-off and refunds
If you change your mind within 7 days of signing, tell us and we will refund every fee you have paid for service not yet delivered. No reason needed.
Complaints
Please email lucien@daybreakdigital.co.za first; we will reply within five working days. If we cannot resolve it, you may contact the Consumer Goods and Services Ombud at cgso.org.za.
Privacy
How we handle personal information is set out in our privacy policy.